Band 5 Business Studies- OPERATIONS FULL NOTES (w/ Qantas case study)

Role of Operations Management (Strategic Role of Operations Management, Goods and/or Services in Different Industries, Interdependence with Other KBFs)

Influences (7 Influences, Corporate Social Responsibility)

Operations Processes (Inputs, Transformation processes, Outputs)

Operations Strategies (Performance Objectives, New Product or Service Design and Development, Supply Chain Management, Outsourcing, Technology, Inventory Management, Quality Management, Overcoming Resistance to Change, Global Factors)