Business Management Unit 3 AOS 3
Key knowledge • the relationship between operations management and business objectives • key elements of an operations system: inputs, processes and outputs • characteristics of operations management within both manufacturing and service businesses • strategies to improve the efficiency and effectiveness of operations related to technological developments, including the use of automated production lines, computer-aided design, computer-aided manufacturing techniques and website development • strategies to improve the efficiency and effectiveness of operations related to materials, including forecasting, master production schedule, materials requirement planning and Just In Time • strategies to improve the efficiency and effectiveness of operations related to quality, including quality control, quality assurance and Total Quality Management • strategies to improve the efficiency and effectiveness of operations through waste minimisation in the production process, including the principles of lean management • corporate social responsibility considerations in an operations system, including the environmental sustainability of inputs and the amount of waste generated from processes and production of outputs
